Terms of use · Ask AIONSE

1. Who we are

Ask AIONSE is an online business advisory service provided by AIONSE FZE ("AIONSE", "we", "us"), a company licensed in the United Arab Emirates [licensing authority and licence number], with offices at Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, United Arab Emirates [registered address to confirm]. You can reach us at support@aionse.com.

These terms apply when you use Ask AIONSE at ask.aionse.com (the "service"). By creating an account or using the service, you agree to them. If you use the service for a company, you confirm that you may accept these terms on its behalf, and "you" includes that company.

2. The service

Ask AIONSE answers business questions with AI specialists for HR, strategy, sales, marketing, operations, and digital and AI. The answers are written by AI models from third-party providers, guided by AIONSE's consulting playbooks.
Ask AIONSE is for business use. It is not intended for consumers acting outside their trade or profession, and you must be at least 18 to use it.
We may add, change or remove features. If a change materially reduces what you have already paid for, we will tell you in advance.

3. AI answers are guidance, not professional advice

Answers are generated by AI. They can be incomplete, out of date or wrong, even when they sound confident. Check important facts, figures and rules before you rely on them, and use your own judgment.
Ask AIONSE gives general business guidance. It does not give legal opinions, tax advice or filings for your specific case, investment advice for personal money, medical advice, or any other advice that requires a licence. For those, speak to a licensed professional.
Questions about company finance (cash flow, budgets, accounting, tax and funding) are referred to AIONSE's human Fractional CFO team rather than answered by AI.
You are responsible for your decisions and for how you use the answers.

4. Your account

You sign in with a link sent to your email or with Google. Keep access to your email and Google account secure, and tell us if you think someone else is using your account.
Each person may hold one account. The free first answer is limited to one per person and business. To enforce this, we use hashed device and network signals, as described in the privacy policy.
Give accurate information and keep it up to date.

5. Credits, plans and packs

Questions use credits. A standard answer uses 1 credit, a deep report 5 credits and a board summary 1 credit. Web research adds 1 credit, or 2 on a deep report. An attached document adds 1 credit, plus 1 more for every 30 pages after the first 30. Images add nothing. The service shows the cost before you send.
A new account receives one free answer.
Plans: Starter (40 answers a month), Pro (125), Pro+ (210) and Premium (500). A plan's answers renew every month, including on yearly billing. Unused plan answers do not carry over to the next month.
A top-up pack adds 10 answers. Pack answers do not expire while your account is open. Plan answers are used before pack answers.
Credits have no cash value and cannot be transferred, sold or exchanged.
If an answer fails because of a fault on our side, the credits held for it are returned automatically.
Some features, such as file analysis and deep reports, are only included in certain plans, as shown on the plans page.

6. Prices, payment and VAT

Prices are in UAE dirhams (AED) and exclude VAT. VAT is added where it applies, currently 5% for customers in the UAE, and is shown before you pay. We issue a tax invoice for every payment.
Payments are processed by our payment provider. Card details are entered on its secure pages, and we never see or store them.
Plans renew automatically at the end of each billing period, monthly or yearly, until you cancel. At each renewal we charge the payment method on file.
We may change our prices. A new price never changes a period you have already paid for: on a monthly plan it applies from your next monthly renewal, and on a yearly plan when your paid year ends. We will email you before it applies, and you can cancel before your renewal. When a price goes up, we may add free answers to your account as a thank-you.
Discount codes and offers apply as described when you use them: to the plans or packs, and for the payments, they state. They can't be combined with each other or exchanged for money. We may end a code or offer at any time; a discount you already have continues as described.
If a payment fails, we may pause paid features until it succeeds. Pack answers you have already bought stay available.

7. Changing or cancelling your plan

You can change or cancel your plan at any time from the plans page or the billing portal.
A bigger plan starts straight away. You pay the difference for the rest of your current billing period, and the extra answers are added at once.
A smaller plan, or a switch from yearly to monthly billing, starts when your current billing period ends.
If you cancel, your plan stays active until the end of the period you have paid for, monthly or yearly. We do not refund the rest of that period. Your pack answers remain yours.
Refunds are covered by the refund policy at ask.aionse.com/refunds.

8. Fair use

You agree not to:

break any law, or use the service to harm, deceive or harass anyone;
upload content you have no right to share, or other people's personal data without a lawful basis;
get around credit limits, the one-free-answer rule or our security measures, or open accounts in bulk;
copy, scrape or resell the service or its answers as a competing service, or access it by automated means other than the app itself;
try to extract the service's instructions, playbooks or models, or reverse-engineer the service;
send malicious code or try to overload the service.

We may limit, suspend or close accounts that break these rules. Where it is reasonable, we will tell you first and give you a chance to put things right.

9. Your content and the answers

You keep ownership of the content you provide: your questions, business profile and files.
You allow us to store and process your content to provide the service, including sending it to our AI providers to produce answers, as described in the privacy policy.
We do not use your questions, files or answers to train AI models, and we use AI providers that are set not to train on them.
You may use the answers you receive for any lawful purpose in your business. Similar questions get similar guidance, so answers can resemble those given to others.
You are responsible for having the right to upload what you upload.

10. Confidentiality and consultants

We treat your chats and files as confidential. AIONSE staff do not read your chats, except when you share a chat with a consultant, when you ask us for help with a specific chat, or when the law requires it.
If you ask to talk to an AIONSE consultant, we pass your request to the right person. Your chat is shared only if you tick the consent box. Any consulting work that follows is agreed separately and is not covered by these terms.

11. Availability

We work to keep Ask AIONSE available and fast, but we cannot promise that it will be uninterrupted or error-free. We may pause the service for maintenance, or for reasons outside our control such as an AI provider's outage. If we decide to close the service, we will give you at least 30 days' notice, and you can use your remaining answers until then [refund of unused pack answers on closure to confirm].

12. Liability

Nothing in these terms limits liability that cannot be limited under the laws of the United Arab Emirates, including liability for fraud.
We are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data, arising from the service or from decisions you make based on the answers.
Our total liability for all claims in any 12-month period is limited to the amount you paid us for the service in those 12 months [cap to be confirmed by counsel].

13. Closing your account

You can stop using the service at any time and ask us to close your account by writing to support@aionse.com. Please cancel any paid plan first.
We may close your account if you seriously or repeatedly break these terms, or if the law requires it. If we close your account for any other reason, we will refund unused pack answers and the unused part of a prepaid plan [to confirm].
The privacy policy explains what happens to your data when your account is closed.

14. Changes to these terms

We may update these terms. For material changes, we will tell you by email or in the app at least 30 days before they apply. If you do not agree, you can cancel before the change takes effect.

15. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction [to be confirmed by counsel]. Before starting any proceedings, please contact us so we can try to resolve the matter informally.

16. Language

These terms are available in English, Arabic and German. If the versions differ, the English version applies [to be confirmed by counsel].

17. Contact

AIONSE FZE, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, United Arab Emirates. Email support@aionse.com, telephone +971 4 268 9098.